Customer Service FAQ’s
Q. Where is my meter?
A. The meter boxes are located in the front on
the property line, usually shared between two houses
with both meters in one box.
Q. How do I read my meter?
A. The Woodlands MUDs bill customers in thousands
of gallons used. Therefore, our meter reader would
not include the three numbers with a black
background (shown below) on the right side of the
display. In the example below, the reading would be
9977.
Q. Why is my bill high?
A. The most common reasons for high water bills
are toilet leaks, sprinkler leaks and over-watering.
Q. How do I check for a leak?
A. Water meters have a built-in leak indicator,
shown as a red triangle in the example above. If all
faucets are turned off and the indicator spins,
there is a leak.
Q. I have a leak, what should I do?
A. A leak between the meter box and the house is
the homeowners’ responsibility. Under certain
circumstances, a one-time leak adjustment can be
granted. Call your Customer Service Representative
for more information at 281-367-1271 ext. 4.
Q. How do I reduce the risk of a sewer back-up
from the Municipal Utility District main collection line
from entering my home?
A. Main sewer line back-ups that actually affect
a customer's home are relatively rare and are
usually caused by an accumulation of household
grease. Cooking oils and grease of any type
should never by poured into the sink, garbage
disposal or commode. Household grease can
coagulate into a big enough mass to completely block
a main sewer line. Check your Homeowners
Insurance Policy. If you don't have sewer
back-up or overflow coverage, it makes sense to add
it...or better yet, eliminate the source of the
problem by disposing of grease and cooking oils with
the normal household trash.
Q. In the event of a sewer back up…?
A. In the event of a sewer back up, call the MUD
office at 281-367-1271 ext. 4, and we will check the
main line. After hours and on weekends call 281-419-6303 for emergency
assistance.
Q. Is there a main shut-off valve and where is it
located?
A. In most cases, the shut-off valves are located
on the same side of the house as the meter box. They
may be located in the garage or laundry room.
Q. Where is my sewer clean-out?
A. Normally the sewer clean-out is located at the
front of the house and on the opposite side from the
meter box. It is a 4” pipe with a white cap.
Q. My meter box is full of water!
A. If the water is running, there is a leak and
you need to contact the MUD office at 281-367-1271
ext. 4. If the water is still but clear and the
ground is soggy, there may be a leak. Just contact
our office and we will check it out.
Q. My meter box is full of dirt - there is no way
that they read the meter!
A. The meter reader will wipe the dirt or mud off
of the register to read the number. This area will
quickly fill back in with soil after the reading is
taken.
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